Privacy Policy

Last updated: March 2026

1. Introduction

Slowlife Skin ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.slowlifeskin.com and make purchases.

This policy is compliant with the Privacy Act 2020 (New Zealand) and the Privacy Principles established by the Privacy Commissioner.

2. Information We Collect

We collect information in the following ways:

  • Personal Information: Name, email address, phone number, shipping address, and billing address
  • Payment Information: Credit card details are processed securely by Stripe and are not stored on our servers
  • Usage Data: Browser type, IP address, pages visited, and time spent on the site (via Google Tag Manager)
  • Cookies: Session cookies to maintain your cart and login state

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your inquiries and customer service requests
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Data Sharing

We do not sell your personal information. We share your data only with:

  • Stripe: For secure payment processing
  • Shipping Providers: To deliver your order (name, address, phone)
  • Google Tag Manager: For analytics (anonymized data)
  • Legal Authorities: When required by law

5. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Opt out of marketing communications
  • Request deletion of your data (subject to legal retention requirements)
  • Lodge a complaint with the Privacy Commissioner

To exercise these rights, contact us at [email protected].

6. Data Security

We implement industry-standard security measures to protect your information. Payment data is encrypted and processed securely by Stripe. However, no method of transmission over the internet is 100% secure.

7. Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order information is retained for 7 years for tax and legal compliance.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Slowlife Skin
Email: [email protected]
Website: www.slowlifeskin.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.